Key Responsibilities:

• Assist in preparing and processing insurance applications and policy documents

• Respond to client inquiries via phone, email, or in-person

• Update and maintain customer records and insurance databases

• Provide administrative support to agents and underwriters

• Review policy details to ensure accuracy and completeness

• Support claims processing and documentation

• Educate clients on available insurance products and services

Required Skills & Qualifications:

• Bachelor’s degree or relevant diploma (preferred)

• Previous experience in insurance or customer service (1-2 years ideal)

• Strong organizational and time management skills

• Good understanding of insurance terminology and processes

• Excellent verbal and written communication

• Proficiency in MS Office and insurance software platforms

Preferred Attributes:

• Ability to multitask and handle pressure

• Detail-oriented with strong analytical thinking

• Customer-focused mindset

• Certification in insurance (e.g., IRDAI License) is a plus